Privacy Policy

My Cleaning App Privacy Policy

Introduction

My Cleaning App (“MCA”, “we”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under UK GDPR.
If you have any questions or want to exercise your rights, you can contact us at:
E-mail: info@mycleaningapp.com

Information we collect and why

A. To deliver our services

Names and contact details
Addresses and service locations
Purchase and booking history
Photographs or video recordings (job evidence)
Compliments, complaints, or service feedback

B. To operate customer accounts We collect this information to manage accounts, bookings and guarantees:

Names and contact details
Addresses
Purchase and service history
Registration and account information

Lawful Bases for Processing Your Data

Under UK GDPR, we use your personal information under the following lawful bases:
Contract

Provide our services
Manage your bookings
Create and maintain your account

Most of your data protection rights apply, except the right to object.
Legitimate Interests We process some information because it is necessary for our business operations and does not override your rights.
Our legitimate interests include:

Accurate scheduling and service delivery
Job completion verification
Customer notifications and updates
Resolving disputes and fulfilling guarantees
Improving service quality and user experience
Meeting legal and regulatory requirements

We take steps to ensure all data used under legitimate interests is securely handled and relevant.

Your Data Protection Rights

You have the following rights under UK data protection law:

Right of access – request copies of your personal data
Right to rectification – request corrections of inaccurate data
Right to erasure – request deletion of your data
Right to restrict processing – ask us to limit how your data is used
Right to object – object to certain types of processing
Right to data portability – request transfer of your data to another organisation
Right to withdraw consent – when consent is relied upon

To exercise these rights, contact us using the email above.
We respond to all valid requests within one month.

Where We Get Your Information From

Directly from you (e.g., booking services, using the app)
Our suppliers or service partners who help deliver services

How Long We Keep Your Information

We retain personal data only as long as necessary:

Job completion photos/videos: kept for 3 months after the job
Employee/contractor service-related data: kept for 3 years after employment or contract ends

We may delete data earlier upon valid request unless legally required to retain it.

Who We Share Your Data With

We share personal information only when necessary, and only with:

Suppliers and service providers (e.g., contractors, IT systems, customer support tools)

We do not sell or trade personal data.

How to Make a Complain

If you have concerns about how your data is used, please contact us first at: info@mycleaningapp.com
If you remain unhappy, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Changes to This Privacy Policy

We may update this notice from time to time. The latest version will always be available on our website.

Last updated

18 February 2025