E-mail: info@mycleaningapp.com

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Photographs or video recordings
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • As part of our service delivery, we collect and use personal information to efficiently manage customer accounts and provide necessary operational support. This data is used for: Service Provision: We collect customer contact details, address, and service preferences to ensure accurate and timely service delivery. This is essential to managing bookings, assigning staff, and ensuring completion of tasks at the correct location. Job Completion and Quality Assurance: We gather and store data, including photos of job sites, to verify job completion and ensure quality standards. This provides both the company and the customer with a guarantee that services were rendered as promised. Customer Communication: Personal information is used to send notifications and updates regarding scheduled services, cancellations, or changes, ensuring transparency and convenience for customers. Dispute Resolution and Guarantees: In case of any disputes or discrepancies, stored customer data allows us to review service history, resolve issues, and honor guarantees or warranties associated with our services. Improving Customer Experience: We analyze account usage and service feedback to optimize our offerings, enhance user experience, and ensure that our services meet customer needs efficiently. Compliance with Legal and Regulatory Requirements: Where necessary, we process personal information to comply with local laws and regulations governing service businesses. This processing is necessary to operate our business, ensure a high level of service quality, and provide a reliable platform that both customers and staff can trust. We take appropriate measures to safeguard all personal information and ensure its use is limited to these legitimate business purposes.

• Directly from you
• Suppliers and service providers

Retention Period:

• Photos or video recordings of job completion 1 year after job completion.
• Employee or contractor data related to services rendered retained for 3 years after termination of employment.

Others we share personal information with

• Suppliers and service providers

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

21 October 2024